Using Device Repairs

Overview

Using Device RepairsAssisting with Device RepairsDevice Repairs Administration

The Device Repairs workflow allows authorized users to drop off a broken device securely and collect it again once it has been repaired. This article covers the steps a user follows at the FUYL Kiosk for both.

The button labels shown below are the defaults. Administrators can rename them to suit their organization, so the labels on a Kiosk may differ from those used here.

Dropping off a device

1. Select "Repairs" The user selects "Repairs", then "Drop off a repair".
2. Authenticate The user signs in.
3. Choose the issue Broken Screen, Won’t turn on, Broken Keyboard, or Something else (if “Other repair options” is configured).
4. Answer any extra prompts Depending on set-up, the user is prompted to:
   1. Describe the issue
   2. Enter or scan the device ID
   3. Complete the custom drop off screen
   4. Choose whether to loan a device
5. Drop off the device A bay opens for the device to be left for IT Admin collection.
6. Start a loan, if accepted The user continues into the configured loan or deployment workflow.
7. Notifications are sent If configured, once the bay is closed, with the details the user entered.

Collecting a repaired device

1. Select "Repairs" The user selects "Repairs", then "Pick up a repair".
2. Authenticate The user signs in.
3. Return any loan device If one was loaned at drop off, a bay opens for it first.
4. Collect the device The bay with the repaired device opens.
5. Close the bay It becomes available again.