Assisting with Device Repairs

Overview

Devices that users drop off for repair are collected by an administrator at the locker, and returned to the same workflow once repaired. This article covers both, performed from the Admin menu on the FUYL Kiosk rather than the FUYL Portal.

Collecting devices for repair

1. Admins log into the FUYL Kiosk and select “Collect repairs.”
2. A list of devices marked for repair appears, showing the Bay #, user’s name, and the Device ID.
3. The Admin unlocks and collects devices from necessary bays.
4. The locker bays are marked with green checks once the device is collected.

Returning a repaired device

1. Admins log into the FUYL Kiosk and select “Drop off repairs.”
2. A list of bays with a Device Repairs workflow appears, showing the Bay #, user’s name, and a Device ID input field.
3. The Admin selects users' names and scans or enters the device's ID.
4. The Admin unlocks bays, inserts the device for drop off, and closes the bay.
5. The locker bays are marked with green checks once the device is ready for collection.
6. The Admin selects "Finish." If configured, users are alerted via email that their device is ready for collection.