Assisting with Device Repairs

Overview

Using Device RepairsAssisting with Device RepairsDevice Repairs Administration

Devices that users drop off for repair are collected by an administrator at the locker, and returned to the same workflow once repaired. This article covers both, performed from the Admin menu on the FUYL Kiosk rather than the FUYL Portal.

Some of these options depend on the role assigned in the FUYL Portal. If an option doesn't appear on the Kiosk, an administrator may need to grant access to it.

Collecting devices for repair

1. Select “Collect device” From the Admin menu on the FUYL Kiosk.
2. Review the list It shows each Bay #, the user’s name and the Device ID.
3. Collect the devices Unlock and collect from the bays needed.
4. Check the bays Each is marked with a green check once collected.

Returning a repaired device

1. Select “Drop off repairs” From the Admin menu on the FUYL Kiosk.
2. Choose the user Select their name, then scan or enter the device’s ID.
3. Load the device Unlock the bay, insert the device and close the bay.
4. Check the bays Each is marked with a green check once ready for collection.
5. Select "Finish" If configured, users are emailed that their device is ready.