Purpose
Technology products eventually reach the end of their life cycle due to factors like evolving market needs, technological advancements, or the availability of newer, more feature-rich versions. To help plan and manage this transition smoothly for our customers, this policy outlines the End of Life of our Smart Lockers so that customers are informed and supported as their Smart Lockers approach end of life.
Scope
This policy applies to all hardware, software and firmware within the FUYL Smart Locker product line. It covers the phasing out of support for both the physical hardware and the associated firmware and software required for Smart Lockers. Once a Smart Locker reaches its End of Life, all forms of support are discontinued and the Smart Locker may no longer function as intended.
Policy
| Term | Definition | What it means for you |
|---|---|---|
| End of Sale | The last date the specific product version is sold. After this date the product is no longer available for purchase via any channel. | Support continues for units already in the field. A successor or replacement product is typically recommended at this point. |
| End of Life | The last date the product is fully supported. End of Life is 5 years after End of Sale, or when all active contracts expire (see below), whichever is later. | All support ends. See What to expect at End of Life below. |
When under a “FUYL Smart Locker System Subscription” contract
Any hardware covered by a subscription contract will continue to be fully supported for the entire duration of that contract, even if it extends beyond the product’s End of Life date. In the unlikely event that unforeseen circumstances prevent us from maintaining support, ForwardPass will provide a replacement with a similar supported Smart Locker at no additional cost to you.
Status of Connected Products
| Product | SKUs | End of Sale Date | End of Life Date |
|---|---|---|---|
| FUYL 15 – MK1 | 10112, 10113, 10114, 10115, 10198 | Dec 2, 2019 | Dec 2, 2024 |
| FUYL 15 – MK2 & MK2.5 (US, AU) | 10208, 10209, 10204 | Feb 28, 2023 | Feb 28, 2028 |
| FUYL 5 – MK2 & MK2.5 (US, AU) | 10210, 10211, 10212, 10213 | Feb 28, 2023 | Feb 28, 2028 |
| FUYL 15 – MK2 & MK2.5 (UK, EU) | 10205, 10206, 10207 | Jun 12, 2026 | Jun 12, 2031 |
| FUYL 15 – MK3 (aka FUYL PRO) | 10349, 10350, 10351, 10352, 10353 | Currently selling | – |
| FUYL 5 – MK3 (aka FUYL PRO) | 10354, 10355, 10356, 10357, 10358 | Currently selling | – |
| FUYL 23 – MK4 | 10600, 10601, 10602 | Currently selling | – |
| FUYL 8 – MK4 | 10597, 10598, 10599 | Currently selling | – |
Note: Not sure which model you have? See Identify your FUYL Locker.
What to expect at End of Life (unless under contract)
| Generally Available | End of Sale | End of Life | |
|---|---|---|---|
| Can purchase | Yes | No | No |
| Firmware updates | Yes | Yes | No |
| Cloud connection | Yes | Yes | No |
| Support | Yes | Yes | No |
- Hardware will stop connecting to and working with the cloud. We are committed to communicating this early so we have time to work with each customer on a plan as the End of Life date approaches.
- Firmware, driver, and security updates cease.
- Hardware may still operate in offline mode where that capability exists; however, no support is available if it stops working.
- Technical support ends — helpdesk and troubleshooting assistance are no longer available.
- Spare parts remain available for units under warranty; there is no spare parts access once warranty has expired.
- Product certifications are no longer maintained. Units still in the field operate at the owner’s risk, and customers running products past End of Life should consider their compliance and security exposure.
- End of Life applies to the hardware only; it does not affect the FUYL cloud platform.