Manage Your Lockers from the Cloud

Move a Locker

Lockers are conveniently organized in folders called nodes. You can move lockers between nodes by following these instructions.

1. Log into the LocknCharge Cloud
2. Select Dashboard in the left control panel.
3. Select the locker you want to move from the Connected Stations list
4. Navigate to the settings tab in the right-hand panel
5. Select the move station button
6. Select the node where you want to move the locker to, then select move

The locker has now been moved to the new node.

Change Network Settings

If your network settings change, you can update them through the LocknCharge Cloud so that your locker can continue to access the internet.

1. Log into the LocknCharge Cloud
2. Select Dashboard in the left control panel.
3. Select the locker you want to update, or select the account level node to apply the same settings to all lockers
4. Navigate to the settings tab in the right-hand panel
5. Select the change network setting button
6. From this panel you can update your wifi or ethernet settings, select save once completed.

The network setting have now been updated.

Related: Network Connection Troubleshooting

Forget Lockers

You can remove a locker from your account by forgetting it. This will remove it from your FUYL™ account and factory reset the locker. This action cannot be undone.

1. Log into LocknCharge Cloud
2. Select Dashboard in the left control panel.
3. Select the locker you want to forget by selecting it from the Connected Stations list
4. Navigate to the setting tab in the right-hand panel
5. Select the forget station button, select yes in the confirmation dialog box

That locker will now be removed from your account, and will be ready to re-enrol in another account, either Classic (formerly Essentials & Advanced) or Enhanced.

Update Firmware

Enabling Automatic Firmware Updates

It is strongly recommended to enable automatic firmware updates for the lockers in your account. This not only means the latest features will be available, but also ensures security and reliability improvements are applied promptly. Updates are applied between 00:00 and 01:00 local time.

1. Log into LocknCharge Cloud
2. Select Dashboard and click on the top-most node (your account)
3. Navigate to the setting tab in the right-hand panel
4. Scroll to the bottom and enable Allow automatic firmware updates

Applying a Firmware Update from the LocknCharge Cloud

If a locker is enrolled in the LocknCharge Cloud and Automatic firmware updates aren’t enabled, it is possible to update the firmware to the latest version manually.

At the locker level, click “Settings” and look for “Update Firmware” in the “Danger Zone” settings. Manual Firmware updates are considered dangerous as they will result in some locker downtime while it is applied and rebooted. Automatic updates are scheduled for between 00:00 and 01:00 daily if enabled (usually while safe).

Applying a Firmware Update Offline

Lockers can be updated in their Onboarding Portal with an appropriate SWU firmware update file provided by LocknCharge support.

1. Navigate to the onboarding portal in your browser.
2. Accept the EULA then click on the “Version” tag at the top of the page:
   
3. Follow the on-screen instructions to update firmware. Be patient while uploading the SWU file, especially if remote!

The locker will reboot when finished. The firmware version can be confirmed both in the Onboarding Portal and the Admin menu on the locker itself.

Enable Locker Lockdown

Locking down a locker will take every bay offline, ensuring users cannot access or reserve bays.

1. Log into the LocknCharge Cloud
2. Select Dashboard in the left control panel.
3. Select the locker you want to lockdown from the Connected Stations list
4. Navigate to the settings tab in the right-hand panel
5. Select the enable station lockdown button, select yes in the confirmation dialog box

Restart Locker

Restarting a locker can often resolve firmware issues. Lockers can be restarted remotely from the LocknCharge Cloud or directly from the locker's admin menu.

1. Log into the LocknCharge Cloud
2. Select the locker you want to restart from the Connected Stations list
3. Navigate to the settings tab in the right-hand panel
4. Select the restart station button, select yes in the confirmation dialog box