The following guide will help configure a locker to allow a user to drop off a broken device requiring an administrator’s attention, and to be returned to that user once ready.
This workflow can be achieved using either Public or Managed mode, depending on whether authentication is needed. This guide assumes the locker is either in Public mode or the appropriate user access has been configured.
Configuration
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Select where to configure From the Connected Stations list in the Dashboard page of the LocknCharge Cloud, select the account, node or locker on which to configure a Break/Fix workflow.
This configuration can also be made at the bay level if required. - Open the Settings tab In the Right-hand side panel, select the “Settings” tab (or “Overview” if configuring a single bay)
- Take bays offline when accessed Toggle the inherited/overridden switch next to “Take bay offline when accessed” and enable its switch.
Using a Break/Fix workflow
Once configured, the following process outlines a Break/Fix workflow:
User drops off
- Select a bay A user will approach the locker and select an available bay.
- Authenticate The user will either authenticate or set credentials using a PIN or RFID card.
- Deposit the item The user will deposit their item and close the bay door.
- Bay goes offline The bay will go offline.
Admin repairs and returns
- Admin authenticates An administrator will approach the locker and authenticate on the admin menu OR will log into the LocknCharge Cloud.
- Remove the device The administrator will open the bay in question and remove the device before closing the door again.
- Bay stays offline The bay will remain offline while the item is attended to (fixed).
- Return the item The administrator will return to the locker with the item and use the same process to replace it.
- Put the bay online The administrator will toggle the bay online.
- User collects The user will return to the bay (or notice that it is now online and ready for collection) and access it using their credentials.
Note: The Classic & Advanced subscription tiers allow for webhooks to be used to notify administrators of a bay being accessed, which could be configured to create a ticket/job for an item to be collected.